Revenue & Capacity Control Agent (RCC) (f/m/x)

full-time, soonest

Job Category:
Revenue Capacity Control
Job Location:
Publishing Date:
Job ID:

Main Duties

Capacity control

  • Monitor and update current status of bookings on the selected low frequency or commingle flights, including connecting flights. Advise Sales and CS Teams of necessary action
  • Advise regional Sales & CS and opening opportunities in the company’s route network, including connectivity, space availability for allocation on contract and free sales on, additional frequencies and destinations, part charters, routing diversions offering additional revenue opportunities
  • Process ad-hoc space requests from stations and coordinate capacity based on priority parameters
  • Monitor bookings for special cargo and ensure timely coordination with connecting stations and hub, confirm space availability and priority for special cargo
  • Coordinate adjustments in capacity allocations between different stations in EMEA Region based on availability and the agreed allocation/free sales proportions
  • Resolve internal conflicts over capacity allocations
  • Assign priorities for moving traffic through SVO and FRA hubs, maintain backlog in hub within the agreed proportion
  • Coordinate space availability requests sent by other regions (US, Russia, APAC)

Schedule adjustment

    • Analyze daily schedule updates , coordinate and confirm schedule drafts with regional management, estimate and advise revenue and service quality impact
    • Provide regional feedback and suggestions on monthly schedule drafts to Schedule Department (HQ)
    • Collect input from stations and advise monthly flight cancellation plan

Revenue analysis and reporting

  • Maintain ongoing statistics for regional performance (Weekly KPI report)
  • Analyze performance indicators, identify issues and suggest improvement
  • Identify revenue generating opportunities, leading to optimization of regional and network performance, make suggestions to regional management
  • Analyze the value of project transportation requests, develop uplift schedule for project traffics
  • Coordinate participation, on regional level, in RFQ process

Perform other tasks as may be assigned from time to time by Regional VP and/or RCC Global

Key Qualities & Competences

  • Completed Secondary Education, higher level of education is preferred
  • Excellent Business English (verbal and written), knowledge of other languages (e.g. German) is highly preferred
  • Experienced user of PC familiar with general business software programs (e.g. Excel)
  • Familiar with compilation of different reports and able to read and understand analytical information
  • Ability to use key functions of CargoSpot (reservation program)
  • Focus on end result, not processes
  • Dedication to job and support to the team
  • Ability to prioritize and efficiently handle multiple tasks, delivering results under time constraints
  • Ability to work under stress and handle conflict situations
  • Strong communication, argumentation, reasoning and negotiating skills
  • Adequate presentation skills
  • Strong analytical skills
  • Well-developed sense of tact and humor, business ethics, habit to work in multicultural environment and to appreciate cultural differences
  • Ability to remain impartial and consistent, placing interests of network above local and regional preferences
  • Ability to learn, openness to share knowledge and experience
  • Ability to take individual responsibility and work independently as well as in teams
  • Personal integrity, friendly personality, respect for colleagues

We offer

  • The opportunity to work in an expanding company that is seeking to recruit a growing team of qualified and experienced staff and offering an adequate remuneration.


  • If you feel you are able to fulfil the role described above please send your application (in English please) and your salary expectation via e-mail to