Customer Service Agent / Cargo (f/m/x)

full-time, soonest

Job Category:
Customer Service
Job Location:
Publishing Date:
Job ID:

Main Duties

  • To process cargo reservations and (ad-hoc) quotes
  • Active telephone sales of cargo capacity
  • In-house sales support
  • Resolving customer complaints, pre-claim handling & claim support
  • Preparation of statistics & reports
  • Administrative duties
  • Invoice checks

Required Skills 

  • Completed apprenticeship or equivalent education in the freight-forwarding / airline industry
  • Experience in the Cargo Industry preferred
  • Fluent in German & English (verbal and written)
  • Customer-oriented behavior
  • Commercial skills
  • Keen perception and highly organized
  • Able to take instructions and to work in a team
  • Manage and exceed customer expectations
  • Able to give professional and clear communication to clients

We offer 

  • The opportunity to work in an expanding company, who is seeking to recruit a growing team of qualified and experienced staff and offering an adequate remuneration.


  • If you feel you are able to fulfill the role described above please send a cover letter and your full CV (in English) stating your salary expectation via e-mail to until 24 April 2019.