CUSTOMER FEEDBACK QUESTIONNAIRE



Welcome to customer feedback questionnaire and thank you for agreeing to take part in our survey. We are aimed at continuous development and improvement of our service quality for you, understanding that the sky’s the limit. In order to keep up with the growth, we would like to hear your opinion. By answering these questions, you will help us to improve our services in the future to always deliver as promised. We would be grateful if you could take a few minutes to evaluate the quality of our work.

1.
How would you evaluate the following aspects of the airfreight transportation services with AirBridgeCargo?
Network coverage (points, RFS, interline partners’ coverage)
Schedule (network points, transit time, departure days)
ABC performance (flown as planned, delivered as promised)
Cargo safety
Online cargo traceability
‘Value for money’
2.
How would you evaluate the quality of AirBridgeCargo’s Customer Service?
Accessibility (phone/e-mail/skype availability, working hours, prompt response to inquiries)
Ability of Customer Service staff to find optimal solutions and act quickly and accordingly
Prompt and effective problem-solving during transportation process
Expertise and experience in the field of special cargo consignments
Customer courtesy
3.
Which parameters of AirBridgeCargo service are the most appealing to you (up to several parameters are possible)
4.
Please indicate parameters that will facilitate improvement of ABC service quality and uplevel its performance
5.
Based on your customer experience with ABC, would you recommend our services to your partners and customers (tick the appropriate field)?
Definitely not
Probable not
Neutral
Probable would
Definitely would






Your comments





If you have any further comments or suggestions, you can
send them on abc.feedback@airbridgecargo.com




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