CUSTOMER FEEDBACK QUESTIONNAIRE



Welcome to customer feedback questionnaire and thank you for agreeing to take part in our survey. We are aimed at continuous development and improvement of our service quality for you, understanding that the sky’s the limit. In order to keep up with the growth, we would like to hear your opinion. By answering these questions, you will help us to improve our services in the future to always deliver as promised. We would be grateful if you could take a few minutes to evaluate the quality of our work.

1.
How would you evaluate the following aspects of the airfreight transportation services with AirBridgeCargo
Network coverage (points, RFS, interline partners’ coverage)
Schedule (network points, transit time, departure days)
Dedicated products and services for special cargo
ABC performance (flown as planned, delivered as promised)
Cargo safety
Online cargo traceability
‘Value for money’
Service quality of ABC ground handling partners (GHA)?
Average truck waiting time
2.
How would you evaluate the quality of Customer Care in AirBridgeCargo
Accessibility of Customer Service & Sales staff (phone/e-mail/skype availability, working hours, prompt response to inquiries)
Ability of Customer Service & Sales staff to find optimal solutions and act quickly and accordingly
Prompt and effective problem-solving during transportation process
Expertise and experience in the field of special cargo consignments
Customer courtesy
3.
Which parameters of AirBridgeCargo service are the most appealing to you (up to several parameters are possible)
4.
Please indicate parameters that will facilitate improvement of ABC service quality and uplevel its performance
5.
Based on your customer experience with ABC, would you recommend our services to your partners and customers (tick the appropriate field)?





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If you have any further comments or suggestions, you can
send them on abc.feedback@airbridgecargo.com




We hereby inform you that the personal data provided by you during registration at www.airbridgecargo.com will be processed in “AirBridgeCargo Airlines” LLC in order to improve the quality of the services in accordance with the Federal Law “On Personal Data” No. FZ-152 dated 27.07.2006..

“AirBridgeCargo Airlines” LLC is not liable for incorrect information provided by you during registration on the website.
I, , hereby consent to processing of my personal data, including all actions provided by the Federal Law “On Personal Data” No. FZ-152 dated 27.07.2006, provided to “AirBridgeCargo Airlines” LLC located at: 28B, Building 3 Mezhdunarodnoye Highway, Moscow 141411, Russia.





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